Legal Documents & Support Resources

Effective Date: January 1, 2026

Nockklat Smart Product Co., Ltd. ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

1. Information We Collect

We collect information that you voluntarily provide to us when you fill out contact forms, request information, or interact with our website. This may include:

• Name and contact information
• Company information (if provided)
• Messages and inquiries
• Usage data and cookies

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer support
• Improve our products and services
• Send you marketing communications (with your consent)
• Comply with legal obligations

3. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Your data is stored on secure servers located within the European Union.

4. Your Rights

Under GDPR, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing
• Data portability

5. Contact Us

If you have questions about this Privacy Policy or your personal data, please contact us at privacy@nockklat.com

Last Updated: January 1, 2026

Nockklat Smart Product Co., Ltd. is fully committed to compliance with the General Data Protection Regulation (GDPR) (EU) 2016/679.

Our GDPR Commitments

• Lawful Basis: We process personal data only with a valid legal basis under GDPR
• Transparency: We provide clear information about our data processing activities
• Data Minimization: We collect only data necessary for our stated purposes
• Storage Limitation: We retain data only as long as necessary
• Data Subject Rights: We fully respect your GDPR rights

Data Protection Officer

Our Data Protection Officer (DPO) can be contacted at dpo@nockklat.com for all GDPR-related inquiries.

International Data Transfers

Your personal data is stored and processed within the European Union. We do not transfer your data to countries outside the EU unless adequate safeguards are in place.

Breach Notification

In the event of a personal data breach, we will notify affected individuals and relevant supervisory authorities within 72 hours of becoming aware of the breach, as required by GDPR.

Effective Date: January 1, 2026

Nockklat Smart Product Co., Ltd. warrants its products against defects in materials and workmanship under normal use for a period of 2 years from the date of original purchase.

What This Warranty Covers

• Defects in materials and workmanship
• Malfunctions under normal use conditions
• Hardware failures not caused by misuse or unauthorized modifications

What This Warranty Does Not Cover

• Damage caused by accidents, misuse, or abuse
• Unauthorized modifications or repairs
• Normal wear and tear
• Damage from power surges or electrical faults
• Software or firmware issues (covered under separate terms)

Warranty Service Process

To obtain warranty service, please:

1. Contact our support team with proof of purchase
2. Describe the issue in detail
3. Follow our troubleshooting steps if requested
4. Return the product if required for repair or replacement

Limitation of Liability

Our liability is limited to the repair or replacement of the defective product. We are not liable for any incidental or consequential damages.

Contact Support

Our support team is available to help you with any questions or issues you may have with our products.

Frequently Asked Questions

Product Registration

Register your product to receive warranty benefits, product updates, and priority support. Please email your product serial number and purchase information to register@nockklat.com